Support Center

Login Error when Email and Password are correct

Last Updated: Apr 16, 2019 09:31AM PDT

If you are receiving a login error stating Invalid Email or Password and you know both the email and password are correct, please check to see if the email is capitalized. 


Step 1: Recognize Error, check for capitalization within email.




Step 2: Remove capitalization and add password, then select Sign In.




You should then be able to sign in without error.
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Invalid characters found